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This Policy explains when and why we collect people’s personal information, when they visit our website open one of our emails or click on one of our links. It also explains how we use this information, keep it secure and what rights our website visitors have.
By using our website you are agreeing to be bound by this policy. If you have any questions regarding this policy please email us at [email protected] We will try to respond to your email within 30 days.
Please note: That our Business, and therefore our Policy, is still evolving. This makes updating our policy necessary from time to time. Please occasionally check this webpage, to be sure you still agree with the changes we made. If you have subscribed through email we will always inform you, about any changes to this policy by email.
Who are we
2 Moseley Wood Avenue.
How we collect data
When you visit our website, open one of our emails or click on one of our links, a number different tracking pixels can be triggered. A tracking pixel (also called 1×1 pixel or pixel tag) is a graphic with dimensions of 1×1 pixels. This Pixel is loaded when you visit a website or open an email, and is used to track certain user activities. We use the following Pixels on our website:
- Facebook Pixels
- Powerpixel (derived from our Facebook pixels by Connectio.io)
- Active Campaign Pixels
- Google Analytics Pixels
We also collect your email address within so called opt-in pages. Submitting your email address on one of our opt-in pages is voluntary and subject to this policy. If at time you don’t wish to receive emails from us: You can click on the “unsubscribe link” at the bottom of our emails. This opens secured web page where you can change your preferences.
We may also use Alt-tags in some of our links of to keep track of the source of the link click. This Alt-tag will only be triggered if you click our links and the data collected can contain your IP address. We also use redirect links to send you to one of our own pages or third party websites. The url’s to third party websites may be affiliate links. When you visit a third party website through our link a cookie can be downloaded on your computer. If you decide to purchase a third party product or service through our link, we will be granted a commission based on your purchase.
What type of data is collected by us
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you are purchasing one of our products, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How we use the collected data
With a tracking pixel, we can acquire data for online marketing purposes, web analysis or email marketing. In other words: If you visit our webpage we can track your behaviour and can serve you advertisements on third party platforms like Facebook, Google Search, and other third party websites.
We may use your information to:
Process orders that you have submitted
To carry out our obligations arising from any contracts entered into by you and us;
Dealing with entries into a competition;
Seek your views or comments on the services we provide;
Notify you of changes to our services;
Send you communications which you have requested and that may be of interest to you.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example: We are obliged to keep financial records for 5 years due to local legislation). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for their marketing purposes.
Third Party Service Providers working on our behalf:
We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example: to process purchases and send you emails). And as stated under the “How we collect data” section we make use of several different pixels.
However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
Please be reassured that we will not release your information to third parties beyond NTX for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Third Party Product Providers we work in association with:
As mentioned before, we work with 3rd party affiliate websites. When you enquire about or purchase one or more of these products. the relevant third party product provider will use your details to provide you with information and carry out their obligations.
When you are using our secure online cart pages, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer or Google Chrome.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Use of ‘cookies’ / pixels
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.
Links to other websites
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in Jan 2020.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘Edit Profile’ page.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
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